Information

At Legacy Acres Cremation Services, LLC, we understand that losing a beloved pet is incredibly difficult. We are here to provide compassionate and respectful pet cremation services during this sensitive time. We aim to answer your most pressing questions with care and clarity.

Frequently asked questions

It all began with a simple idea fueled by a deep passion for animals and a desire to support pet owners through their grief. As a small business that is female Army veteran owned and operated, Legacy Acres Cremation Services, LLC prides itself on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence and empathy.

What are the most common questions pet owners ask?

Pet owners often ask: How much does cremation cost? What package is right for me? What areas do you serve for pickup and transport? Do you offer in-home pet pickup for cremation in Pike County, Kentucky? What types of animals can you cremate? How is the service priced for small animals? Will I get my small pet's ashes back? Do you pick up small animals too? What do I do if my pet passes away at home? Do I call the vet? How long does the cremation process take? What is the process for my pet's cremation? How do I arrange for my pet's cremation? How do I know that I am receiving my pet's ashes? What steps should I take if my pet passes away at home? Can I organize pickup before my pet has passed if it will happen soon? Are you available for pet cremation near me right now? Do I need to schedule in advance? Do you offer after-hours or emergency pet pickup? Can I arrange pet cremation services online or over the phone?

All great questions, and here are a few answers. If any question hasn’t been addressed on this page and you’d like it answered, just reach out to us at the bottom of the page with your question, and we’ll get you an answer.

What information is most important for grieving pet owners to know?
Every pet is different, and so is every family's situation. Our pricing is based on your pet's weight (weighed at our facility before keepsakes and cremation is done) and the package you choose. It includes the package, pickup/drop-off, mileage fee (if applicable), and taxes. We do not have surprise fees for nights, weekends, or holidays.

How do you explain your services with care and understanding?
We will pick your pet up from your home or the veterinarian's office. Once your pet arrives at our facility, they are handled with respect and care throughout the cremation process. With kid gloves, we weigh your pet and take a paw print as well as any other keepsakes you have requested in your package. Your pet will then move into the actual cremation process. Once the cremation process is respectfully completed, the package you chose is prepared and then placed in line for delivery back to your home or the vet clinic. You also have the option to pick up your pet's ashes from our facility directly.

How do I arrange for services?

You can arrange for our services by calling us at 606-221-9388 or by emailing us at legacyacrescremation@gmail.com . But, we will most likely be able to assist faster if you call us directly. We will guide you through the entire process and answer every question you have.

Do you offer emergency or after-hours pickup?

Yes, we understand that difficult times can happen at any moment. We offer after-hours and emergency pet pickup services. Please call us directly at 606-221-9388 for immediate assistance.

What happens if my pet passes away at home?

When it's time to say goodbye, your vet focuses on care. We focus on the transition. One call to us, that all it takes for your peace of mind. Call us directly at 606-221-9388, whether your pet has passed at home or the vet clinic. We will handle everything, coordinate with your vet when needed, so you don't have to. You also have the option of taking your beloved pet on their final ride to our facility directly. (We do not offer viewings)

How long does the cremation process take?
The cremation process typically takes a few days from pickup to the return of your pet's ashes, depending on the chosen package and scheduling. We will provide a more precise timeline when you arrange services.

How do I know I am receiving my pet's ashes?

We offer private cremation, ensuring your companion is the only pet in the chamber, providing you with absolute certainty and peace of mind. Unlike communal cremation, where multiple pets are cremated together, private cremation guarantees that your pet's ashes are returned to you. 

Compassion in every step

This is where our journey of support begins. Get to know Legacy Acres Cremation Services, LLC and how we provide empathetic and respectful services during the loss of your beloved pet. We're glad you're here to be a part of our story, where every pet is honored with dignity.